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Bedwetting Alarm Support

NewU Bedwetting Alarm / Bedwetting Alarm Support

NEWU BEDWETTING ALARM SUPPORT

We are here to help. If you need assistance with your NewU Bedwetting Alarm, you have reached the right place. Our bedwetting specialists have grouped some of the most frequently asked question for your convenience. You will find everything you need from alarm basics to troubleshooting question to advice on cleaning the sensor.

NewU Bedwetting Alarm Basics

What kind of batteries does NewU Bedwetting Alarms use?

NewU bedwetting alarm uses 2 AAA batteries. Always use fresh batteries in your NewU. Do not mix old and new batteries. Do not use rechargeable batteries.

How do I install the batteries?

Release the snap-on clip from the back of the alarm unit, insert the batteries (as shown in image below) and close the battery compartment door. The alarm will beep, vibrate and flash a light to signal successful installation. For more detailed instruction refer to your user manual.

NewU Bedwetting Alarm

How do I store NewU bedwetting alarm during the day when not in use?

Disconnect the sensor from the NewU bedwetting alarm unit during the day. The lights, sounds and vibrations of the alarm unit will stop. The alarm unit enters standby (power save) mode.

How long do batteries last?

Your NewU is designed to have an ultra-long battery life. If the sensor is disconnected from the alarm unit during the day, the batteries should last a year or longer.

How long should I continue the treatment?

It is recommended to continue the treatment until at 14 consecutive dry nights have been recorded.

Setting up your NewU Bedwetting Alarm System

How do I program the alarm?

It is easy to program the NewU bedwetting alarm with one program button that allows you to choose from sound and vibrate, sound (only) and vibrate (only) mode. The alarm doesn’t have an on/off button.

NewU Bedwetting Alarm

How do I select a desired mode?

NewU bedwetting alarm has three settings. Press and release program switch once for sound (only) mode, press and release the program button second time for vibrate (only) mode and press and release for third time for sound & Vibrate mode.

Installing the Sensor

How do I connect sensor to the alarm unit?

Simply clip the alarm unit to the outside of the neckline or place it around your child’s arm with an optional armband accessory (sold separately.

NewU Bedwetting Alarm

Clip the sensor to the outside of your child’s undergarment, close to the point of urination.

NewU Bedwetting Alarm

Run the cord under your child’s shirt and insert sensor plug into sensor jack of the alarm unit.

NewU Bedwetting Alarm

What is the best position for placing the sensor?

Clip the sensor as close as possible to the point of urination. Fold the cloth by holding it between your fingers and thumbs.

Open the sensor by lifting the lever and insert the folded cloth. Release the lever to secure the sensor on the underwear.

NewU Bedwetting Alarm

Attach the sensor on the outside of your child’s underwear.

NewU Bedwetting Alarm

To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep, vibrate and flash a light.

NewU Bedwetting Alarm

Can I use diapers with NewU Bedwetting Alarm?

Yes. Of Course! Often parents use diapers with NewU bedwetting alarm as an added precaution to prevent wet and soiled sheets. In case you use diapers, first attach the sensor to the outside of child’s underwear, and then place the diaper over the underwear. Ensure that the sensor is sandwiched between the undergarment and the diaper.

NewU Bedwetting Alarm

Where can I buy an extra sensor?

You can buy an extra sensor at the NewU Bedwetting Alarm Store or you can place an order via phone at 408-239-4050.

Troubleshooting the NewU Bedwetting Alarm

Why do I see my alarm flashing a light continuously?

The NewU Bedwetting Alarm detects low battery. Most likely the batteries of the alarm unit are week and need to be replaced. When the batteries are low the LED lights up. If this is the case, please remove old batteries and replace with new AAA batteries.

I am trying to program the alarm. But the program button is unresponsive?

Program button is unresponsive in two situations—either you forgot to disconnect the sensor from the alarm unit before programming the alarm or the battery of the alarm unit is running low.

Why is sensor not detecting urine?

The sensor needs to be washed regularly as urine salts deposit on it over time. The sensor should work once you clean it to remove all deposits. Ensure the sensor is dry before reuse. Please follow these steps to clean the sensor.

Disconnect the sensor from the alarm unit by unplugging the plug from sensor jack.

NewU Bedwetting Alarm

Use soapy water and a small toothbrush to clean the sensor from inside

NewU Bedwetting Alarm

Shake the sensor to remove excess water.

NewU Bedwetting Alarm

Wipe with an absorbent cloth to ensure the sensor is completely dry before reuse.

NewU Bedwetting Alarm

Reattach the sensor to the alarm unit to begin monitoring for bedwetting events again.

NewU Bedwetting Alarm

Progress Chart

Where do I download the NewU Bedwetting Alarm Progress Chart?

Download the Progress chart here

Monitoring your child’s progress is easy. Every morning when your child wakes up, let them color a box whether they woke up wet or dry. Each day has a small check box; check the box only if your child slept dry through out the night. Do not check the box if the NewU alarm beeped at night. When your child records 14 consecutive dry nights (14 consecutive checks), you may discontinue the treatment.

Comfy Armband for NewU Bedwetting Alarm

How do I attach comfy-armband?

  1. Remove the snap-on clip from your NewU alarm and place the alarm in the comfy-armband pouch.
  2. Slide the comfy-armband onto your child’s arm, adjust the strap so it fits comfortably and then secure the Velcro tab. Do not secure the tab too tightly.

Where can I order the Comfy-Armband?

You can buy an extra sensor at the NewU Bedwetting Alarm Store or you can place an order via phone at 408-239-4050.

Cleaning and Maintence

How do I clean the NewU Bedwetting Alarm?

Clean the alarm unit with soft, dry cloth. Do not place the alarm unit under water. If needed, wipe the dry NewU bedwetting alarm with a pre-saturated alcohol wipes to disinfect it.

How do I clean the strong hold sensor?

Disconnect the sensor from the alarm unit by unplugging the plug from sensor jack.

NewU Bedwetting Alarm

Use soapy water and a small toothbrush to clean the sensor from inside

NewU Bedwetting Alarm

Shake the sensor to remove excess water.

NewU Bedwetting Alarm

Wipe with an absorbent cloth to ensure the sensor is completely dry before reuse.

NewU Bedwetting Alarm

Reattach the sensor to the alarm unit to begin monitoring for bedwetting events again.

NewU Bedwetting Alarm

I still have questions. Who should I contact?

If you still need assistance, please fill the form under Contact Us section or call us at (408) 239-4050.